Tele-Pak Inc., Proves Listening to Customers WorksTele-Pak’s willingness to invest in customer service leads to big rewards for the plastic printing and packaging innovator. Recent expansion increased market share and boosted customer satisfaction.“When customers tell you that they want to be able to order more gift cards, keycards, and other plastic cards quicker and easier, you just have to listen,” David Geyra, of Tele-Pak, Inc., explains. “We knew it would be a substantial investment to develop the right e-commerce system, pricing scripts and other behind the scenes systems to make it quick and easy to order our products also knew it was well worth the investment,” Geyra continues.Listening to customers was the impetus for enhancing Tele-Pak’s two websites: www.tele-pak.com and www.cardprinting.us. Customers are now able to get immediate price quotes, order card printing on plastic cards as well as price and order related products and services. What have the rewards been? “When you already know that 70% of consumers are more likely to buy from a company they purchased from before, making it easier to place the first order means you are making it easier for the second, third and fourth…” Geyra explains.Tele-Pak, Inc., has proven consistently that it’s an innovator in the industry. Recent additions to their product line include gift cards for point of sale systems, newly configured key tags that can be created in custom sizes, multi pin cards for the phone card industry as well as more secure scratch-off printing.These innovations have helped Tele-Pak develop an unparallele
