The Beginning
Since opening in 2000, Royal Care Medical Sharjah has become a dominant player in the Primary Healthcare market in United Arab Emirates supplying a wide range of products to HealthCare professionals. In addition, Royal Care is recognised as a preferred supplier to Public Hospitals.
This expertise has led to the emergence of new marketing initiatives in consumer and industrial markets.
The growth of Royal Care Medical is based on sole agency agreements and partnership with internationally recognised medical manufacturer.
We encourage service providers to embrace our values to deliver superior customer service.
These partnerships allow us to transfer both clinical information and product applications to the benefit of the patient.
Key Facts
Royal Care Medical Equip. trading L. L. C. is a limited liability company, proudly U. A. E owned.
The business is on sole agency agreements with world leaders in Medical Manufacturing.
Our Head office is based in Sharjah and Dubai is our main distribution centre.
We value optimum business processes and procedures and include all our staff in a programme of key performance indicators to measure performance.
We have a good client base which comprises of active customers from all around the Gulf.
We generate a high level of activity.
We keep a ready stock of most of our products.
We have a sound financial base to cope with expansion.
Service
We are all focused on providing service to customers through superior employee relationship. Royal Care colleagues know that our levels of customer service may be our only sustainable competitive advantage.
Suppliers must demonstrate they have the same customer focus and attitude to partnership.
What does Royal Care Medical expect from Supplier, Quality products delivered in full, on time and in specification.
We will show suppliers how their products will become market leaders.
Vision
Success through Service and Partnership
There are 3 parts to our business, which are critical to our Success:
Colleagues without them we cannot operate.
Customers they pay our wages.
Suppliers-they must be true partners to ensure we meet Customer needs.
Values
Customer Intimacy
We recognise that customers pay our wages
We will stun our internal and external customers by giving them, Standards of service greater than they expect.
We are dedicated to providing the highest quality products and services which meet the needs our internal and external customers.
We will cultivate and maintain effective relationship with customers and gain their trust and respect
We will get first-hand customer information and use it for improvements in products and services.
Performance Orientation
We will be accountable for the achievement of results
We will strive to achieve and exceed our financial targets.
We will select clear goals for ourselves and our teams.
We will take ownership of our goals in the company.
We will act with speed and agility.
We will strive to improve personal performance and be honest about our limitations.
Continuous Improvement
We aim to be better today than yesterday; better tomorrow than today.
We will continually strive to be better than our competitors and to be best practise performer.
We will encourage on-going improvement in business processes and leadership practices.
We will inspire others towards excellence by providing timely feedback on performance.
We will encourage people to share and learn from each other to prevent repetition of mistakes and duplication of efforts.
Partnership
We recognise the value of strategic partnerships
We will establish partnerships with CUSTOMERS who will recognise our contribution to their success.
We will establish partnerships with our COLLEAGUES by providing opportunitie
