New Era Pump Systems Inc. was founded to fill the market niche of affordable laboratory equipment. Rather than to adopt the industry standard practice of continuing price increases, we are continually looking for ways to bring more value to our customers. Price increases are not inevitable.
Originally founded in 1996 by Barry Cowen, with experts from the syringe pump industry, our flagship product, the NE-1000, has lived up to the ideal of giving the best value to the customer. Our customers often ask us why our products are such a better value than our competitors. We can only respond with our amazement that our competitors can charge so much.
We enjoy talking to our customers, hearing about their applications, and helping them with their designs. To help a customer, we would provide hours of free telephone support, or even make a special version of the firmware at no additional charge. Why would we do this? Because, we treat our customers the same way we want to be treated by our vendors. It's simply good customer service.
