ObjectiveTo obtain a position of Business Analyst, eventually achieve a position of business consultant.Customer Service and Sales SkillsMaintain an excellent customer satisfaction rate with virtually zero comebacks. Interface professionally and communicate easily with customers, co-workers, and supervisors, known for integrity and honesty in all customer dealings. Increased sales revenue through good understanding of customer behaviour and multi-language skill.Languages: English, Mandarin, Cantonese, and FrenchMarketing Research SkillsIndependently accomplished an international marketing research project at school and several research assignments at work.Well master library and online research skills. Computer SkillsDatabase Programming:MS Access, SQL & PL/SQL, ODQL, and OracleInternet (networking):Web Design (HTML), Active Server Page, XML and Local Area Networking SettingOther: MS Excel, PowerPoint, Lexis-Nexis, Windows 98/NTEducation and TrainingImport and Export 2003Import/Export regulations, tariff treatment, government departments, duty rates, classification and profit in the process.Bachelor of Commerce-Marketing, management information system 2001University of British Columbia, Vancouver, BCSelected Courses: Modern Database Management, Business Telecommunications, Consumer Behavior, Data Analysis, Transportation and Logistics Management, Strategic Management, Marketing Research, Marketing Management Applications, and International Marketing Management
